Last updated: July 2026
3DPrintIn (“we”, “us”, “our”) is committed to protecting your privacy and handling your personal information responsibly.
This Privacy Policy explains what personal information we collect, how we use it, and your rights under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
By using our website or placing an order, you agree to the collection and use of your information in accordance with this Privacy Policy.
1. Who We Are
3DPrintIn is the data controller responsible for your personal information.
If you have any questions about this Privacy Policy or your personal data, please contact us using the details on our Contact page or by emailing:
Email: [your email address]
2. Information We Collect
Depending on how you use our website, we may collect:
Personal Information
- Name
- Billing address
- Delivery address
- Email address
- Telephone number
Order Information
- Products ordered
- Custom printing specifications
- Uploaded STL, STEP, OBJ or other design files
- Order history
Payment Information
Payments are processed securely through our payment provider.
We do not store your full debit or credit card details.
Technical Information
We may automatically collect:
- IP address
- Browser type
- Device information
- Operating system
- Pages visited
- Time spent on our website
This information helps us improve our website and protect against fraud.
3. How We Use Your Information
We use your information to:
- Process and fulfil orders
- Manufacture custom products
- Deliver your purchases
- Respond to enquiries
- Provide customer support
- Process refunds
- Improve our website and services
- Prevent fraud and misuse
- Comply with legal obligations
We only collect information that is necessary for these purposes.
4. Customer Design Files
If you upload CAD files or 3D models for printing:
- We use them solely to manufacture your order.
- We will not sell, distribute or publish your designs.
- Intellectual property remains with you or the rightful owner.
- Files may be retained for customer support, repeat orders or legal purposes unless you request their deletion, where legally permissible.
5. Marketing
We will only send marketing emails if you have chosen to receive them.
You can unsubscribe at any time using the link provided in our emails or by contacting us directly.
We do not sell your personal information to third parties.
6. Sharing Your Information
We only share your information where necessary, including with:
- Payment providers
- Delivery companies (such as Royal Mail)
- Website hosting providers
- IT and website support providers
- Professional advisers where legally required
We only share the minimum information necessary for these services.
7. Data Security
We take reasonable technical and organisational measures to protect your personal information from:
- Unauthorised access
- Loss
- Misuse
- Alteration
- Disclosure
While no online system can be guaranteed completely secure, we work to keep your information protected.
8. Data Retention
We keep your personal information only for as long as necessary to:
- Fulfil your orders
- Meet legal and tax obligations
- Resolve disputes
- Maintain business records
When information is no longer required, it will be securely deleted or anonymised.
9. Cookies
Our website uses cookies to:
- Remember your shopping basket
- Improve website performance
- Analyse visitor traffic
- Support website functionality
You can manage or disable cookies through your browser settings.
Please see our Cookie Policy for more information.
10. Your Rights
Under UK data protection law, you have the right to:
- Access your personal information
- Correct inaccurate information
- Request deletion of your information where applicable
- Restrict or object to certain processing
- Request a copy of your data
- Withdraw consent where processing is based on consent
- Lodge a complaint with the Information Commissioner’s Office (ICO)
To exercise any of these rights, please contact us.
11. Third-Party Services
Our website may contain links to third-party websites or use third-party services, including payment providers and delivery services.
We are not responsible for the privacy practices of those third parties. We encourage you to read their privacy policies.
12. Children’s Privacy
Our website is not intended for children under the age of 18.
We do not knowingly collect personal information from children.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
The latest version will always be published on this page with the updated revision date.
14. Contact Us
If you have any questions about this Privacy Policy or your personal information, please contact us using the Contact page on our website.
If you are unhappy with how we handle your personal information, you also have the right to contact the Information Commissioner’s Office (ICO):