Refund & Returns Policy
Last updated: July 2026
At 3DPrintIn, customer satisfaction is important to us. This policy explains your rights when purchasing both standard stock items and custom-made 3D printed products.
Nothing in this policy affects your statutory rights under UK consumer law.
Standard Stock Items
If you purchase a standard, non-custom product, you have the right to cancel your order within 14 days of receiving it.
To qualify for a return:
- The item must be unused and in its original condition.
- It should be returned with any original packaging where possible.
- You must notify us within 14 days of receiving your order that you wish to return it.
Once the returned item has been received and inspected, we will process your refund to your original payment method within 5–10 working days.
Unless the item is faulty, incorrect or damaged, the customer is responsible for the cost of returning the item.
Custom & Made-to-Order Products
Many of our products are manufactured specifically for your order, including custom 3D printed parts, prototypes and personalised items.
Because these products are made to your specifications, they cannot be cancelled, returned or refunded simply because you change your mind once production has begun.
This is in accordance with the Consumer Contracts Regulations for bespoke and personalised goods.
Faulty, Damaged or Incorrect Items
Whether you purchase a stock item or a custom-made product, if your order:
- arrives damaged
- has a manufacturing defect
- is incorrect due to our error
- is not as described
please contact us within 14 days of delivery.
Please include:
- Your order number
- A description of the issue
- Photographs showing the problem
After reviewing the issue, we may offer:
- A replacement
- A repair
- A full or partial refund
If the problem is our responsibility, we will also reimburse any reasonable return postage costs.
Customer-Supplied 3D Files
If you provide your own STL, STEP, OBJ or other CAD files for printing, you are responsible for ensuring:
- the design is correct
- dimensions are accurate
- the model is suitable for its intended purpose
We are responsible for printing your file to a reasonable manufacturing standard but cannot accept responsibility for design errors, incorrect measurements or functional issues resulting from the supplied design.
3D Printing Characteristics
Please note that FDM and resin 3D printing naturally produce minor layer lines, surface texture and slight dimensional tolerances.
These are normal characteristics of the manufacturing process and are not considered manufacturing defects.
Order Cancellations
Stock Items
Orders may be cancelled before dispatch.
If the order has already been dispatched, it should be returned in accordance with the Standard Stock Items section above.
Custom Orders
Custom orders may only be cancelled before production begins.
Once manufacturing has started, cancellation is usually not possible because the item is being produced specifically for you.
Refund Processing
Approved refunds are made using the original payment method.
Refunds are usually processed within 5–10 working days after approval, although your payment provider may take longer to credit your account.
Contact Us
If you believe there is an issue with your order, please contact us as soon as possible via our Contact page, quoting your order number and providing photographs where applicable. We will always work with you to resolve any genuine problems quickly and fairly.